Refund & Return Policy
Refund & Return Policy
Your satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.
1. Return Eligibility
A return or replacement may be accepted if the product:
- Arrives damaged or defective.
- Is incorrect or different from the item ordered.
- Has missing parts or accessories.
- Is received in an unusable condition.
To qualify for a return, the product should be unused, in its original packaging, and include all accessories, manuals, and invoices whenever possible.
2. Non-Returnable Items
- Products damaged due to misuse or improper handling.
- Items returned without original packaging (where required).
- Products showing signs of use beyond reasonable inspection.
- Personal care or hygiene products that have been opened (if applicable).
- Items marked as non-returnable on the product page.
3. Replacement Policy
If an eligible item is damaged, defective, or incorrect, we may offer a replacement instead of a refund, depending on product availability.
4. Refund Process
- Once the returned product is received and inspected, we will notify you of the outcome.
- If approved, your refund will be processed to the original payment method whenever possible.
- Refunds are generally completed within 5–10 business days after approval, depending on your bank or payment provider.
5. Return Shipping
If the return is due to our error (wrong, damaged, or defective product), Dropzzi may arrange or reimburse return shipping where applicable. For other eligible returns, the customer may be responsible for return shipping charges unless otherwise stated.
6. Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible and the order will instead be subject to this Refund & Return Policy.
7. How to Request a Return
To request a return, replacement, or refund:
- Contact our customer support.
- Provide your Order ID and a description of the issue.
- Share photos or videos if the product is damaged or defective.
- Our team will review your request and provide further instructions.
8. Policy Updates
Dropzzi reserves the right to update or modify this Refund & Return Policy at any time. Changes become effective immediately upon publication on this website.
Contact Us
Store Name: Dropzzi
Owner: WAAQAR AHMED KHAN
Customer Support: +91 7006353900
If you have any questions regarding returns, replacements, or refunds, please contact our customer support team. We're here to help.
Thank you for choosing Dropzzi. We appreciate your trust and are committed to resolving eligible return and refund requests fairly and efficiently.
